Introduction  

DH Digital Media is committed to respecting and protecting your privacy.

This privacy policy sets out how DH Digital Media collects, stores, uses, shares, retains, and destroys personal data in accordance with the applicable data protection laws and regulations, including principles of General Data Protection Regulation (GDPR). Within this policy, personal data is defined as information that can be used to identify an individual, either directly or indirectly.

Review of this policy

We keep this privacy policy under regular review and as such, may change it from time to time. Please check the page frequently for any changes. By using our website, you are agreeing to be bound by our privacy policy.

This privacy policy was last updated in March 2023.

What is DH Digital Media’s lawful basis for processing your personal information?

The lawful basis for processing the personal data of private clients (individuals) is ‘Contract’: processing your data is necessary to deliver our services.

As set out by Article 6(1)(b) of the GDPR: “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”.

DH Digital Media will therefore process your personal data in order to fulfil our contractual obligations to you, or because you have asked us to do something before entering into a contract (e.g. to provide a quote or details of our services, for example).

How do we collect information from you?

We collect personal information about you when:

You make an enquiry via our website https://www.dhdigitalmedia.co.uk when you share personal information or documents containing personal information with us via our website, email, post, text message, telephone call, face-to-face meeting, WhatsApp, Skype, Zoom, or social.

What types of personal information do we collect?

Personal information means information that can be used to identify an individual. The personal information we collect about you may include:

Identity data: This may include your name; title; and Contact data: This may include your address/location; telephone numbers; email address; details of social media profiles (e.g. LinkedIn, Skype ID; online portfolios). As well as any other data uncovered through telephone / online conversations and written correspondence and content sent via post.

Technical and website usage data: This may include your IP address, browser type/version, browser plug-in types/versions, time zone and location, operating system/platform and other device technology you use to access our website.

It may also include information regarding the pages of our website that you access and when you access and when you access them

How does DH Digital Media use your personal information?

By providing personal data to us, you are consenting to us using your data to:

• Provide requested product or service information in response to your enquiries
• Provide our products or services (perform the contract between us)
• Seek your views or comments on the products and services we provide
• Notify you of any changes to our products or services
• Develop and improve our products or services
• Communicate with you about other relevant products or services
• Track and analyse user trends
• Monitor the security of our products or services

We will not:

• Lease or sell your personal information to third parties
• Spam you
• Share your personal information with third parties for direct marketing purposes, unless you have permitted us to do so, or we are required to do so by law

Who has access to your personal information?

Under certain conditions, we may disclose your personal information to others as follows:

Third party service providers working on our behalf: We may use carefully chosen third-party service providers for the purposes of completing your order, for providing our services to you, and for running our business. Third-party service providers may include IT and website support professionals, professional advisors supplying banking, legal, insurance, and accountancy services, and online service providers (e.g. PayPal, Carbonite, Xero). We understand that chosen third-party service providers have adopted relevant security and technical measures to protect your data.

If our use of a third-party service provider requires your data to be transferred outside of the United Kingdom, we understand that these providers work in line with appropriate data security standards e.g. GDPR; the EU-U.S. Privacy Shield Framework; the Swiss-U.S Privacy Shield; and Payment Card Industry Data Security Standards.

Other: We would share personal data in response to a legal or regulatory request e.g. a court order or to investigate or prevent fraud or another crime.

Data security precautions
Security of information transmitted over the internet cannot be assured, therefore we cannot guarantee the security of any information you transmit to us; you do so at your own risk.

Whilst we cannot guarantee that loss, misuse or alteration to data will not occur, DH Digital Media takes appropriate steps to guard against unauthorised access, misuse, alternation, or loss of your personal information under our control.

At your request, we can password protect files before sending them to you via email, with passwords communicated by text message or verbally by telephone.

Use of cookies
We use cookies to help DH Digital Media identify and track visitors, their use of the website, and their website access preferences.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that some website features may not function properly without the aid of cookies.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the protection and privacy of any information you provide whilst visiting such sites. This privacy policy applies only to DH Digital Media website‚ so please check the privacy statements on the other websites you visit.

Controlling your personal information

Here are some practical steps you can take to restrict the collection or use of your personal information:

Limit the personal information you share: Only share data that you want to share and are comfortable in sharing. However, please note that not sharing requested information may impact the quality of our service.

Audit your publicly available information: Conduct an audit to clarify what personal information you are sharing online. If you share information on public forums e.g. Facebook and LinkedIn, this may be visible to others, unless you lock down your privacy.

Opt out of electronic communications: We will not contact you for marketing purposes by email, phone, post, or text message unless you have given your prior consent. If you give consent, then we may email you from time to time offering further information about our products and services. If you change your mind about receiving these communications, you can unsubscribe by clicking the unsubscribe link on our emails or by emailing [email protected] with the heading UNSUBSCRIBE.

If you unsubscribe from our marketing communications, we reserve the right to contact you about your orders and to share policy updates. You will continue to receive essential account-relevant information.

Cookies: Set your browser to reject cookies.

How to access your personal information as held by DH Digital Media

It is your right to access, amend, and update your personal data as held by us.

You can:

• ask for a copy of the information we hold about you
• request that we amend or delete the personal data we hold about you
• revoke your consent to our use of your information for the above listed purposes, accepting this will not entitle you to a refund unless otherwise permitted under our standard terms and conditions
• ask us to stop contacting you for direct marketing purposes
• You can take these actions at any time by contacting us at [email protected] and we will acknowledge and respond to your request within 30 days. In the event of such a request, we may need to ask for certain information to confirm your identity to ensure data is only shared with you or at your explicit request.
• Find out more about your rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data- protection-regulation-gdpr/individual-rights/

In the event of a data breach
DH Digital Media has a sound understanding of the personal data we hold, where it is stored, who can access it, how to identify personal data breaches, and how to report and manage them if they occur.

Changes to this policy
This privacy policy may be updated or amended from time to time. Please review this page to stay up to date with any changes. When you use this website, you are agreeing to work in line with this policy.